REFUND POLICY AND RETURNS POLICY

​Reminiscence Coffee Roasters prides itself on delivering the highest quality merchandise. If a product &/or products arrive that do not meet this high standard, we will gladly replace the merchandise &/or products if the conditions are meet our policy.
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All products must be returned in a saleable condition as soon as possible following purchase. Reminiscence Coffee Roasters does not allow any returns on coffee purchased unless there is a quality issue with the coffee. Appropriate packaging must be used to ensure that no in-transit damage occurs. All returns will be inspected for authenticity prior to processing for refund or exchange. The purchaser may be contacted to clarify any issues relating to the returned product or to improve our quality processes. Returned product postage will be at the discretion of Reminiscence Coffee Roasters.
 
Exchanges are possible if the item is available. We can only exchange faulty items for the same product, or, at our discretion, an equivalent product. If you wish to exchange, please make your request clear when you email us about the fault.

We strongly advise all customers to check items thoroughly upon delivery before removing any original packaging and before disposing of any original packaging.

Exchanges, re-sending, and refunds due to issues relating to order fulfillment are at Reminiscence Coffee Roasters discretion and may be subject to postage or restocking fees.​

Please note that we do not accept liability for goods that are not returned via Australia Post's Registered Post service or signed courier.
 
RECEIVING A REFUND

Credit Notes will be issued within 7 days of products being returned, which can be used against future purchases at www.reminiscencecoffee.com.au and are valid for 6 months from date of issue.

RETURNS POLICY FOR ITEMS ON SALE

Reminiscence Coffee will not exchange / refund on sale items, however we may at our discretion offer a credit note. We request that all goods are returned within 7 days of the date of delivery if credit has been approved.

Any items returned outside this time frame are accepted at the discretion of Reminiscence Coffee.


Queries regarding replacement of merchandise &/or products can be addressed to the following Department:
info@reminiscencecoffee.com.au